Help / Customer Support

This page provides an overview of our contact options and explains how to get support if you have any questions.

Customer Support

The full functionality of Immodio is only guaranteed with the following browsers:

• Windows: Chrome browser

• macOS: Chrome browser

• Android: Chrome browser

• iOS (iPhone/iPad): Safari browser

If you encounter a display error, clearing the browser's cache will usually help.

Depending on your booked plan, different support channels are available to you. The following overview shows how you can contact our team:

Starter plan

With the Starter plan, our service team is available through two channels:

• by email at [e-mail]

• via chat on our website immodio.app

Standard plan

With the Standard plan, our service team is available through two channels:

• by email at [e-mail]

• via chat on our website immodio.app

Premium plan

With the Premium plan, you can contact our service team directly:

• by email at [e-mail]

• via chat on our website immodio.app

In this case, you receive prioritized Priority Support.

Business plan

With the Business plan, you can contact our service team directly:

• by email at [e-mail]

• via chat on our website immodio.app

• by phone (you can find our service hotline number in your individual Business plan agreement)

In this case, you receive prioritized Priority Support.

Reporting errors and requests

If you discover an error in Immodio (a so-called “bug”), you can send it to us directly from Immodio using the “Report error” function. This function automatically creates a screenshot. You can also describe the error in more detail with text.

You can also use this function to send us feature requests.