> For the complete documentation index, see [llms.txt](https://help.immodio.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.immodio.app/en-start/help-customer-support.md).

# Help / Customer Support

### Customer Support

{% hint style="info" %}
**The full functionality of Immodio is only guaranteed with the following browsers:**

* **Windows:** [Chrome](https://www.google.com/chrome/) browser 
* **macOS:** [Chrome](https://www.google.com/chrome/) browser 
* **Android:** [Chrome](https://www.google.com/chrome/) browser
* **iOS (iPhone/iPad):** [Safari](https://apps.apple.com/ch/app/safari/id1146562112) browser  
  {% endhint %}

{% hint style="warning" icon="circle-info" %}
**If you encounter a display error, clearing the browser's cache will usually help.**
{% endhint %}

Depending on your booked [plan](https://immodio.app/tarife), different support channels are available to you. The following overview shows how you can contact our team:

<details>

<summary><strong>Starter plan</strong> </summary>

With the **Starter plan**, our service team is available through two channels:

* by email at **<kundenservice@immodio.app>**
* via **chat** on our website [immodio.app](https://immodio.app/)

</details>

<details>

<summary><strong>Standard plan</strong> </summary>

With the **Standard plan**, our service team is available through two channels:

* by email at **<kundenservice@immodio.app>**
* via **chat** on our website [immodio.app](https://immodio.app/)

</details>

<details>

<summary><strong>Premium plan</strong> </summary>

With the **Premium plan**, you can contact our service team directly:

* by email at **<kundenservice@immodio.app>**
* via **chat** on our website [immodio.app](https://immodio.app/)

In this case, you receive prioritized **Priority Support**.

</details>

<details>

<summary><strong>Business plan</strong> </summary>

With the **Business plan**, you can contact our service team directly:

* by email at **<kundenservice@immodio.app>**
* via **chat** on our website [immodio.app](https://immodio.app/)
* by **phone** (you can find our service hotline number in your individual Business plan agreement)

In this case, you receive prioritized **Priority Support**.

</details>

### Reporting errors and requests

If you discover an **error** in Immodio (a so-called “bug”), you can send it to us directly from Immodio using the **“Report error”** function. This function automatically creates a screenshot. You can also describe the error in more detail with text.&#x20;

You can also use this function to send us feature requests.

<figure><img src="/files/cuD4cCKTX6m3iSogOYfR" alt=""><figcaption></figcaption></figure>