> For the complete documentation index, see [llms.txt](https://help.immodio.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.immodio.app/en/hilfe-kundenservice.md).

# Help / Customer Support

This page gives you an overview of how to contact us and explains how to get support if you have questions.

### Customer support

{% hint style="info" %}
**The full range of Immodio functions is only guaranteed with the following browsers:**

* **Windows:** [Chrome](https://www.google.com/intl/de/chrome/?_gl=1*1m2kt8d*_up*MQ..*_ga*NDM3NzU3OTk5LjE3NTk0MzAyMzM.*_ga_B7W0ZKZYDK*czE3NTk0MzAyMzIkbzEkZzAkdDE3NTk0MzAyMzIkajYwJGwwJGgw\&gclid=EAIaIQobChMIxczTrpSGkAMVBpWDBx02FzDuEAAYASAAEgI2LPD_BwE\&gclsrc=aw.ds\&gbraid=0AAAAAoY3CA6YivhI5p5JXBsw0FMo-gMIw) browser
* **macOS** [Chrome](https://www.google.com/intl/de/chrome/?_gl=1*1m2kt8d*_up*MQ..*_ga*NDM3NzU3OTk5LjE3NTk0MzAyMzM.*_ga_B7W0ZKZYDK*czE3NTk0MzAyMzIkbzEkZzAkdDE3NTk0MzAyMzIkajYwJGwwJGgw\&gclid=EAIaIQobChMIxczTrpSGkAMVBpWDBx02FzDuEAAYASAAEgI2LPD_BwE\&gclsrc=aw.ds\&gbraid=0AAAAAoY3CA6YivhI5p5JXBsw0FMo-gMIw) browser
* **Android:** [Chrome](https://www.google.com/intl/de/chrome/?_gl=1*1m2kt8d*_up*MQ..*_ga*NDM3NzU3OTk5LjE3NTk0MzAyMzM.*_ga_B7W0ZKZYDK*czE3NTk0MzAyMzIkbzEkZzAkdDE3NTk0MzAyMzIkajYwJGwwJGgw\&gclid=EAIaIQobChMIxczTrpSGkAMVBpWDBx02FzDuEAAYASAAEgI2LPD_BwE\&gclsrc=aw.ds\&gbraid=0AAAAAoY3CA6YivhI5p5JXBsw0FMo-gMIw) browser
* **iOS (iPhone/iPad):** [Chrome](https://www.google.com/intl/de/chrome/?_gl=1*1m2kt8d*_up*MQ..*_ga*NDM3NzU3OTk5LjE3NTk0MzAyMzM.*_ga_B7W0ZKZYDK*czE3NTk0MzAyMzIkbzEkZzAkdDE3NTk0MzAyMzIkajYwJGwwJGgw\&gclid=EAIaIQobChMIxczTrpSGkAMVBpWDBx02FzDuEAAYASAAEgI2LPD_BwE\&gclsrc=aw.ds\&gbraid=0AAAAAoY3CA6YivhI5p5JXBsw0FMo-gMIw) browser
  {% endhint %}

{% hint style="warning" icon="circle-info" %}
**If something is displayed incorrectly, clearing your browser cache usually helps.**
{% endhint %}

Depending on the [plan](https://immodio.app/tarife) you have booked, different support channels are available to you. Below you will find an overview of how you can reach our team:

<details>

<summary><strong>Starter plan</strong></summary>

On the **Starter plan** our support team is available to you in two ways:

* by email at **<kundenservice@immodio.app>**
* via the **chat** on our website [immodio.app](https://immodio.app/)

</details>

<details>

<summary><strong>Standard plan</strong></summary>

On the **Standard plan** our support team is available to you in two ways:

* by email at **<kundenservice@immodio.app>**
* via the **chat** on our website [immodio.app](https://immodio.app/)

</details>

<details>

<summary><strong>Premium plan</strong></summary>

On the **Premium plan** you can reach our support team directly:

* by email at **<kundenservice@immodio.app>**
* via the **chat** on our website [immodio.app](https://immodio.app/)

In this case you receive our preferential **priority service**.

</details>

<details>

<summary><strong>Business plan</strong></summary>

On the **Business plan** you can reach our support team directly:

* by email at **<kundenservice@immodio.app>**
* via the **chat** on our website [immodio.app](https://immodio.app/)
* by **telephone** (you will find the number of our service hotline in your individual Business plan contract)

In this case you receive our preferential **priority service**.

</details>

### Reporting errors and suggestions

If you discover an **error** in Immodio (a so-called "bug"), you can send it to us directly from within Immodio using the **"Report error"** function. This function automatically creates a screenshot. You can also describe the error in more detail in a text.

You can use this function to send us suggestions as well.

<figure><img src="https://152064692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMmjaQ7ApHsdO9GrxyEiQ%2Fuploads%2Fgit-blob-961cc2fcd43b1588d85762126be145c5a9be1fd8%2Fimage%20(615).png?alt=media" alt=""><figcaption></figcaption></figure>